In order to contribute to the care of all and help its clients to best cope with this health contingency (whether people, companies or corporations), Entel has defined various actions to maintain the connection of them and can carry out in the best possible conditions their work or educational activities. These are:
Customers segment People:
Release the use of social networks to mobile phone customers. Understanding that these platforms today are fundamental to the coordination of telework and permanent communication with family, friends and co-workers. This measure is aimed at both plan and prepaid customers (the benefit applies to WhatsApp, Instagram, Facebook, Facebook Messenger and Twitter). Until March 31.
Strengthen and promote digital customer service channels, such as the website, the Entel App and social networks.
Ensure the highest standards of hygiene and safety in their services for those customers who have scheduled visits with executives for technical care or installation at their homes.
Customers segments Companies and Corporations:
Entel Empresas makes available to its customers who do not have a Microsoft Teams tool, the use of this application at no cost and for 6 months to collaborative work of their teams from anywhere.
In addition, Entel Corporaciones will also offer its customers and non-customers to activate for one month and at no cost the “Home Office for All” service, which provides collaboration and unified communications solutions to perform remote work, with which workers will be able to access messaging, shared files, online content creation and calls. The service includes up to 1,000 Cisco Webex user licenses per company to work remotely.
With the aim of promoting self-care, Entel began a campaign to promote telework, delivering information about its benefits and tools, free and paid, related to communication, collaborative work and file support in the cloud. The information is now available in Community Companies: https://ce.entel.cl/pymes/articulos/herramientas-para-realizar-teletrabajo/
All mobile customers with Business and Corporation plans will have unlimited mobile internet traffic between March 17 and 31, so they can use all the communication tools and apps they require from their smartphones and other devices. This benefit is free of charge and is in addition to the contracted GB of the plan.
Along with recommending the use of digital channels for services that do not require physical attention, as of Monday, March 16, the following measures have also been implemented in Entel stores:
All Entel stores have gel alcohol.
The staff has gloves to avoid direct contact with customers and the hosts will have sanitary masks to carry out their work.
It has been resolved that those Entel stores that have the largest influx of public will be subjected to intensive electro-auditing.
To maintain a limited flow of our operating modules, stores will be equipped with access control.
In order to ensure a prudent distance of one meter between customers and care staff in stores, the stores will have sufficient separation between modules.
In addition, they have taken a number of actions with the aim of ensuring the safety and health of our employees, as well as safeguarding the commercial and operational continuity of our business, such as:
Minimize face-to-face meetings between employees, customers and suppliers.
Home office or telework mode for collaborators whose role and responsibilities can be executed remotely and risk groups identified by WHO.
Strengthening the use of available technological tools with the aim of reducing the impact on our work and service.
Constant communication at the corporate level of our preventive protocol, in addition to the hygiene standards provided by the authority.
Finally, in its role as a technology and telecommunications company, we reinforce the call for the rational and responsible use of telecommunications networks, as it does in the face of other emergencies. “We ask to prioritize the use of work tools and remote education in homes, rather than recreational use of the internet, mainly during business hours and peak traffic hours.
All this, with the sole aim of ensuring quality and sustainable communication in time for all,” the company reiterated.
