translated from Spanish: What can those who bought Latam tickets do?

On Tuesday, after 15 years of operating in the country, Latam Airlines Argentina reported the cessation of its local operations for an indeterminate time. Through a statement, the company indicated the first steps to be taken if a passenger had purchased a ticket from the company that was not yet used.

The company announced that responses and alternatives to those passengers will be enabled in the coming hours through the company’s official channels. The following trade policies will be followed:
Domestic routes: If passengers purchased the ticket by credit card, the company will automatically refund the purchase amount within 30 and 45 days to the same means of payment. Otherwise, the passenger must enter his/her return in latam.com/administratuviaje
International routes: you can change the flight date at no cost or fare difference. This is subject to the availability of the cabin and the validity of the ticket, which corresponds to one year from the date of the start of the trip. They may also request a travel voucher to use until December 31, 2021 on any airline route.
Tickets redeemed with miles for any destination: you may make the ticket return request in miles on your LATAM Pass account through latam.com; taxes will be paid in the same form of payment used.

In this regard, many of the above alternatives were used by flight cancellations and modifications during the coronavirus pandemic, before commercial flights were completely banned until 1 September. In this way, the company will stop flying to 12 domestic destinations (Buenos Aires, Iguazu, Bariloche, Salta, Tucumán, Mendoza, Córdoba, Neuquén, Comodoro Rivadavia, Río Gallegos, El Calafate and Ushuaia), and that the four internationals will continue to stand operated by other subsidiaries.
«The subsidiary’s four international destinations to the United States, Brazil, Chile and Peru will continue to be operated by the group’s other subsidiaries, once the restrictions issued by the authorities in the context of the health emergency are lifted. In addition, the international cargo routes of the Argentine subsidiary will be served by the other subsidiaries of the group,» says the statement.

«After 15 years of uninterrupted presence and after numerous obstacles, in the complex context of the pandemic and its long-term consequences, it is not possible to visualize continuity alternatives for operations,» says latam.The company’s operations include 14 domestic and six international airports. Its fleet consists of 13 Airbus 320 aircraft, and 9 Boeing 767 aircraft incorporated in 2019 to the Argentine operator’s certificate under Interchange modality.

Original source in Spanish

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