translated from Spanish: Is CFE obligation to warn if it will no longer print receipts

Culiacan, Sinaloa-before the complaints of several citizens to not receive at home the receipt of the Federal Electricity Commission (CFE), Profeco delegate, Gilberto Ojeda Camacho, called the institution to socialize and review this matter with users. Read also: puts Ceaip “to study” transparency AyuntamientosAnte the Federal consumer Attorney (Profeco) unions have come complaints and they have formalized complaints about service courts without having advised on how long was its debt, situation that has caused annoyance among users, who told them that they were not aware of the cut-off date.   

Illustrative photo Debate have already had the complaint of several sectors of the city and some complaints that were made for social networks that made us get read also: convene the VII International contest of cardboard Sinaloa 2018notificacion Profeco It specified that the mistake that has been making the CFE is not to report the reasons why are leaving some receipts reach their homes and if this mode shall continue to apply, or if it is only a problem of distribution.  Since his obligation is any user who pays for a service to be informed if a change occurs either temporary or permanently, since they can affect that they can continue to use the service.  Before the receipt of complaints received this instance, they have expressed that they at no time have authorized the receipt to let get to their homes, as well as not having given high so that it reaches them through the internet platform where CFE offers the option of receiving online account status, as well as other benefits. Approach to give a solution to this disagreement, Gilberto Ojeda has requested a meeting with the Superintendent of the CFE, Omar Santana Ayón, and be able to reach an agreement in which leave benefit both parties, hoping to be received in the next few days. By this publishing house was sought to have a response from the CFE, however the communication area said she had no information for the moment, and if so this will be issued through the Director of Profeco, Gilberto Ojeda. In this note: Culiacan Sinaloa receipts print deliver Profeco CFE Commission Federal de electricity Gilberto Ojeda Camacho

Original source in Spanish