translated from Spanish: Santander cashiers hold user cards

Santander Mexico reported that it makes an update to its systems, this has caused some users’ cards to be retained at ATMs or rejected when attempting to make a payment.
Following the report of several users who reported that cashiers with their cards with a message that this is a plastic reported as stolen, the banking institution recommended using mobile banking.
On its Twitter account, the bank asked its customers to report it over the phone to generate a replenishment, although the number is already reported by several users as saturated. 
To have cash, ask to do so through mobile banking with the option withdrawal without card.

pic.twitter.com/6ohVGswEZJ
— Santander Mexico (@SantanderMx) May 1, 2020

However, some people who use this bank’s app ensure that there are also faults, that they cannot enter or that it suddenly takes it out of the app without being able to conclude with its process.
In its message, the institution hoped to complete the update shortly.
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Original source in Spanish