Liverpool Screen Purchase Cancellation Went Viral

Users reported to the online department store ‘Liverpool’ who sold 45 and 55-inch televisions for less than 2 thousand Mexican pesos, purchases that were canceled without prior notice by the corporate. Upon making the purchase, the user received an automatic cancellation via email, announced the money back and delivered a 10 percent discount coupon on their next purchase.” The product was canceled due to lack of inventory” “The return has been applied” some of the texts with which the company excuses itself from not making the promotion validBuyers and buyers denounced the cancellations through social networks, announcing the fraud with the Federal Consumer Prosecutor’s Office (PROFECO), labeling the instance in the hope that the promotion would be respected. Article 50 of the Federal Law on Consumer Protection establishes that, if the establishment does not comply with its offer, the consumer may choose to demand compliance, accept another good or equivalent service or the termination of the contractAnd the company is entitled to payment of the economic difference between the price at which the good or service object of the promotion is offered and its normal price, without prejudice to the bonus or compensation. PROFECO has so far received 125 requests for conciliation so far and invited other users to send their request for conciliation with evidence and do it officially, not through social networks. We recommend you read: Consume Sinaloa market installed in Culiacán

Original source in Spanish