translated from Spanish: first place in returns and customer service

Profuturo obtained the first position in the MAS AFORE service indicator, which evaluates the attributes of retirement savings fund managers (AFORE) and the quality of their services for workers.
This indicator prepared by the National Retirement Savings System Commission (CONSAR) assesses four areas that together measure:
1.- Agility and quality of care in services.
2.- The territorial coverage of the branches, as well as the use of non-face-to-face care channels.
3.- The promotion of voluntary and solidarity savings. 
4.- The attention provided by the Afores to the applications registered in the e-SAR portal.
Photo: Special
For the company, this result is the product of the continuous optimization of its operational quality in its different services and procedures; an effort that has also been endorsed by obtaining the first position in customer service of the National Commission for the Protection and Defense of Financial Services Users (CONDUSEF).
It also represents a recognition of the wide territorial deployment of its branches, present throughout the country, to the availability of various digital channels to facilitate access and management of customers on their resources, and to the promotion of a culture of savings that invites workers to increase the contributions they make to their account. In this sense, Profuturo Móvil stands out, the application through which customers can stay on top of their account and make voluntary savings contributions.
In addition to getting the first position in the MAS AFORE service indicator, Profuturo celebrates staying like the Afore which offers the best returns in the industry since 2017. An outcome that the company has achieved despite the difficult conditions that have prevailed in the national and global environment, as a result of the pandemic, and that is based on the strength and diversification of its proven investment strategy, characterized by a long-term vision.
Profuturo is a company specialized in retirement that puts its customers at the center of everything it does. With this result, the company confirms its conviction so that more and more Mexicans can have a dignified retreat and enjoy that stage of life.

Learn more:
Important: To register or transfer from Administrator you must take into account the Net Performance Indicator.
Resources in your Individual Account are yours. Find out more at: www.gob.mx/consar
IRN SB60-64 to SBInicial, June 2020, CONSAR https://cutt.ly/zsuhVXS
MAS AFORE 2019 Service Indicator, CONSAR https://cutt.ly/5sqp3RS
General Behavior of Retirement Fund Administrators, CONDUSEF https://cutt.ly/SsQsgtL

Original source in Spanish