Elections 2023: launch a ChatBot on WhatsApp to answer questions

The National Electoral Chamber (CNE) launched on Thursday a ChatBot on WhatsApp to answer questions ahead of the primary, open and mandatory elections (PASO) on August 13 and the general elections on October 22. The virtual assistant will provide useful information for citizens throughout the electoral process and will be available by adding the number +54 911 2455-4444 on WhatsApp, the CNE said in a statement. In this way, it was explained, CNE makes available to citizens a ChatBot on WhatsApp with the aim of “opening a direct communication channel to resolve doubts about this year’s electoral process.” It is a tool that provides truthful and dynamic information to citizens with the aim of preventing disinformation,” they said. According to the statement, through an automated assistant in WhatsApp called “Vot-A”, queries and / or doubts regarding the voting place, valid documents to vote, table authorities, how to make complaints in case of an incident and how to justify the non-issuance of the vote will be answered. To access the ChatBot you only need to add the number +54 911 2455-4444 to the contacts or enter the http://wa.me/5491124554444 link and start the conversation with the word “hello” or through a QR code. The virtual assistant is available from this Thursday, before the PASO of August 13 and until after the end of the electoral process. For the consultation, only the ID number and gender are requested.” The launch of this ChatBot adds to the actions that both the National Electoral Chamber and WhatsApp and Meta have been carrying out around the fight against disinformation, “concludes the text released by the CNE.

Original source in Spanish