translated from Spanish: Supervision of the Sernac to Cyber Day departed a month ago

Already started the Cyber Day, which will be extended for three days, the Sernac reported that during the last month has been tracking the prices of a product sample, in order to check if the discount percentages advertised D The event is real. The exhibition considers products such as cell phones, televisions, computer equipment, electronics, white line, sportswear, heating appliances, furniture, video games, among others. The collected values will be compared with the prices reported by the companies during the development of the event (between Monday and Wednesday) and, in case of detecting non-compliances, the entity announced that it would take the corresponding actions. The national director of Sernac, Lucas Del Villar, explained that electronic commerce has ceased to be an emerging sales channel to become a massive use, which is reflected in the number of queries and claims on the part of consumers received during 2018 , when for the first time the cases concerned with electronic commerce exceeded to the face-channel. Therefore, he said that it is important to promote good practices and to detect those behaviors that may affect confidence. It should be recalled that for the Cyber Day of May 2018, the Sernac received about 600 claims during the three days, mainly for non-fulfillment of the offers and lack of stock. However, the month after the event, a peak of 3,292 claims associated with Cyber Day was recorded due to the delay in the delivery of the products or post-sale problems.

Original source in Spanish