BBVA bank users report failures in the application, website and when making card payments.
On social media, affected people share images of the flaw, who say they can’t make transactions in the mobile app or make payments with their cards.
ATM failures are also reported.
BBVA has not yet issued information about a possible failure. Through its BBVA Mexico Responds account, the bank responds to affected users who are working to provide the service to you as soon as possible.
This is the second failure that the service has presented in the last three days. On Saturday users reported multiple failures in internet services and mobile applications, as well as at ATMs from BBVA, Santander, Citibanamex and Banorte.
Users reported that BBVA ATMs do not allow transactions, the mobile application stopped working normally, screens are displayed that have exceeded their credit limit, and no purchases can be made in physical stores; the bank responded to users who are already working on resolving failures and asks them to try the trades later.
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