The Federal Consumer Attorney’s Office (Profeco) determined that AT&T does not have the right to make its users an annual «deferred equipment» fee.
In a statement, the Office of the Attorney General indicated that users have received notification of this annual charge of 225 pesos, as of 1 November.
This is in the case of those who have hired a team in monthly payments.
In order for the company to be entitled to make this charge, Profeco ruled, «it is necessary that in accordance with the regulations, the consumer grants his express consent».
In addition, you should have notified your customers fifteen days in advance.
«Because of the above, if you have not expressly consented to this charge and the company applies it as of November 1, 2019, the consumer is invited to come to this Office to defend their rights,» the consumer advocacy agency said.
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